Setting Up Your Own Store Is Easy & Fast!

FAQ

How do I set up my shop and which products can I add?

Set up your shop in three easy steps. We are also available to walk you through each step if you want advice along the way. We can help you find the best assortment, upload your art, select your colors and finalize the details so your shop can open for business.

STEP 1
Upload your Logo & Select Colors

Upload the logo you would like to appear on your merchandise and choose your organization's colors.

STEP 2
Choose Products

Choose the products from our vast inventory offering that you think will best represent your organization. We manufacture everything we offer in the U.S., so we can produce it fast with no minimums or inventory worries.

STEP 3
Submit your Store Request

Submit your request and one of our team specialists will reach out to you to finalize the details and answer any questions you might have. Building a store can be done in just a few days after we receive your information. We just need to confirm the logo, artwork and specifications and your shop is up and running.

There are no limitations to your product assortment. You can select apparel styles, glassware or other items from our selection to cater to members of your organization.


How do sales commissions work?

We pay a 20 percent commission on all sales generated from your store after orders for the store have reached $500.00  The initial non-commissioned sales on the $500 pays for site set-up and digitizing and protects us if sales do not reach the $500 mark.  Please contact us to discuss the set up of your store and any additional terms.


How do I receive payments?

We offer payment through PayPal or a company check. We send payments via PayPal to the email provided at set up or a specified email address. Alternately, we will mail a company check with commission payments.


Can I decline commissions and operate a no-commission store to have the savings passed on to the customer?

Our system is set up to aid fundraising. We cannot pass the discount on to the customer. This ensures consistent pricing across the site and the best service we can provide to you and your organization. We suggest that funds are put toward future projects.


How do I contact you for help?

We are here to offer any assistance and answer any questions. 

You can also contact us directly through any of these means:

Send inquiries via email to customerservice@inarush.com.

Express Design Group, Inc.
6 Commerce Drive
Freeburg, IL 62243
Toll Free 1-877-462-7874
Local: 618-539-9998


How do I add products with my custom embroidered logo to my store?

You choose the products and we do the rest.  Select the products and apparel you like, upload your logo and load the store with your awesome new items. We will contact you to confirm all specifications on embroidered logos, as well as other items, to ensure that all artwork is correct and to provide proofs representing how it will appear on each style.


Can I password protect my store?

No, we are unable to password protect stores. This provides the best storefront experience for all members of your organization.


Why buy from Spirit Gear?

Spirit Gear has a wide selection of apparel and other merchandise that is made to order in the United States. All merchandise is customizable to the logo and colors specified to suit your team or organization. Spirit Gear makes all of its merchandise in the United States. Spirit Gear tracks each order and handles production, fulfillment, shipping and payment details through a secure site using YAHOO's secure servers. You don't have to track each member down to confirm size, style, quantity and other details. You don't have to collect money, send the order or distribute the order when it arrives.


How do I place an order?

Visit the Go Shopping page and look for your School, Group or club in the drop down. That link will take you to your shopping page. From there you can select your style, size and provide any additional details.


Is it safe to use my credit card on this site?

For your security, all credit card processing is done through YAHOO's secure server. We destroy all credit card information after 30 days.

Also, our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.

Our system, using SSL software, encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Safety in Numbers: With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose us to shop with! Our volume speaks to the trust customers have with us.


Is there a minimum order to purchase?

Just one!

What is your production time?

Most production times are listed on each individual product. If you have a specific in hands need, please contact customer service. Remember, production time is not shipping time! We still need to ship the item to you and that takes time. If you are in a rush, we suggest you choose an upgraded shipping option at checkout. We ship all orders together complete. So, if you choose a 24 hour rush item and an item that takes 2 weeks to produce, you are going to be unhappy when your rush item is held up. Please make two orders if you need something faster with the benefit of our low standard shipping price. A production day is an actual business day and not a weekend day. Any order placed after 1 pm CST will count as the next business day. If you have questions or are up against a tight deadline, please contact us BEFORE you place your order regarding exact time lines. Even items that are not personalized, may need to be ordered, so contact us first if you are needing something right away. We are offering RUSH service on many of our gift items. What this means is that what typically may take 7 - 10 business days to arrive at our facility, will now be rushed shipped to us to cut your waiting time in half. Production times are not guaranteed. If we fail to meet your deadline, we will be happy to credit you back the rush fees.

Can I cancel an order?

To provide you with the fastest service possible, once an order is in production, it cannot be cancelled. All orders are custom-made based on the customer's instructions at the time of ordering and as such, the customer is responsible for any costs incurred by Spiritgear.com up to the point of cancellation. If we can cancel your individual order there will be a 25% processing/re-stocking fee charged for doing so.

Can I return an order?

Since each item is custom made to order, returns are generally not accepted and we are only able to accept returns on defective merchandise or mistakes we have made. In those cases a corrected, exact replacement is sent to you. You must notify us in writing within 7 days of merchandise receipt and a Return Authorization (RA) must be given. We also must receive the merchandise back within 10 working days from your receipt of the product. In the rare case that a return is accepted (non-customized merchandise only) there will be a 25% processing/re-stocking fee charged for doing so. We will not accept worn and/or used merchandise. Original and return shipping charges are non-refundable. We are not responsible for incorrect spelling, typos, names, text, or any errors made by the customer so please make sure your order is correct and without errors before ordering. We reserve the right to alter the size and/or layout of lettering, logo, or design so that it will fit imprint size restrictions and look attractive on the item ordered. Also, colors appear differently on every computer, tablet, and mobile device. The colors you see are not 100% accurate to the colors you will receive. Spiritgear is not responsible for slight color differences.